• General questions
  • What does iVigilo mean ?
    Vigilo is latin and means "remain awake / be awake / watch / provide for / care for by watching / be vigilant".

    iVigilo is a family of multimedia Apps for iOS and OS X aimed at creative minds.
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  • What is iVigilo Alert Centre ?
    iVigilo Alert Centre is a seperate app for Apple Macintosh computers which allows to manage digital web camera's (built-in or networked MJPEG cameras), record each cameras signal either by manual, time lapse or motion detection method through the built-in DVR (Digital Video Recorder). The iVigilo Alert Centre has a unique two-way communication with a iVigilo Dashboard device which allows for the delivery of alerts, live camera streams and recordings to the Dashboard.

    The iVigilo Alert Centre requires an iVigilo Dashboard app on an iOS device to function.

    Currently iVigilo Alert Centre is only available for Apple Macintosh computers.
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  • What is iVigilo Dashboard ?
    The iVigilo Dashboard is an app for iPhone, ipod Touch and iPad which allows for full camera control, one channel DVR with manual, timelapse and motion detection modus and alerting in combination with the iVigilo Alert Centre.

    iVigilo Dashboard requires the free iVigilo Alert Centre to be installed on a Apple Macintosh computer in order to operate. Back
  • What is iVigilo Smartcam ?
    iVigilo Smartcam is an App which turns any camera equipped iOS device into a high quality wireless IP camera. Available soon from the App Store. Back
  • What is iVigilo Smartcam Pro ?
    iVigilo® Smartcam Pro is your own mobile camera security system.

    iVigilo Smartcam Pro broadcasts a live video stream from the iOS device camera which can be viewed with all common browsers on any computing or mobile platform. Using the latest motion and face detection algorithms, iVigilo Smartcam Pro analyzes the live camera stream for motion and/or a face. Once a motion is detected or a face is detected, iVigilo Smartcam Pro can send out an alert with the key frame picture via Email or Twitter.

    iVigilo Smartcam Pro is the world’s first mobile camera security system. It brings the functionality of expansive standalone and fixed camera security systems to the user’s pocket. This opens up completely new possibilities for providing “mobile security” for business and leisure travelers by securing the travelers hotel room or holiday homes. Furthermore it can act as an entry level camera security system for private residences and small office / home office users. And finally it will be an excellent tool for the growing number of life casters.

    iVigilo Smartcam Pro uses the latest motion and face detection technologies to analyze the camera signal from the users iOS device. The motion sensitivity level can be decided by the user.

    Once a motion is detected the user can choose to send out an alert out via email or twitter. Multiple accounts can be selected so that the user can decide who will receive the alert.

    Motion events can be stored as a number of high resolution images on the users device.

    All functions can be easily accessed from the iVigilo Smartcam Pro app or remotely from the administrator section of the device website. iVigilo Smartcam Pro features a built-in webserver which is used to broadcast the iOS device’s camera signal to the Internet. By typing in the address of the iVigilo Smartcam Pro device, any browser will be able to display the live video stream anywhere in the world.

    MAIN FEATURES

    A. Wireless high-quality MJPEG web camera
    * iVigilo Smartcam Pro turns any camera equipped iOS device into a high quality wireless IP MJPEG camera;
    * Camera light control for darker moments;
    * Support for different video stream qualities;
    * Front and back camera support;
    * Integrated UPnP port forwarding to program the router;
    * Optional user id and password settings for the admin and user camera web pages;
    * Integrated web server for streaming the iOS camera signal to the Internet;
    * Easy-to-use web interface for viewing of the video stream and for controlling front / back camera, video quality and camera light through a special admin page;
    * Works on local network and on external 3G / Wi-Fi networks;

    B. Motion and face detection
    * Built-in advanced motion and face detection routines;
    * Motion sensitivity can be set by the user;
    * Both detection modes can be combined or chosen separately;

    C.Alerting
    * On motion or face detection an alert with key frame picture will be sent;
    * Alerts can be send via Email or Twitter;
    * Multiple Email or Twitter accounts can be used;
    * Mail can be send via iVigilo.com mail server or users own mail server;
    * Alert frequency can be configured;

    D. Motion event recording
    * Motion events can be recorded as sequence of images;
    * Images are stored on the device;

    SYSTEM REQUIREMENTS
    Any camera equipped iOS device;
    iOS 5.x+ Back
  • What is iVigilo Video Suite ?
    Imagine! A mobile video studio on your iOS 5 iPhone, iPad or iPod touch! Whether you are a novice or video aficionado, you can now create real-time HD video effects, time-lapse recordings and live video broadcasts from the palm of your hand!

    iVigilo Video Suite is the first iOS 5 app to offer HD video effects, video broadcasting and real-time image processing of live HD video images on a camera-equipped iPhone, iPad, or iPod touch.

    iVigilo Video Suite also lets you create HD time-lapse recordings such as an incoming thunderstorm or the evolution of a remodeling project!

    Video Suite’s video broadcasting feature turns your iOS 5 device into a simple wireless IP camera solution for baby monitoring, home and office security, and life-casting to your friends and family.

    With iVigilo Video Suite, anyone can use their iOS 5 devices for producing, recording, processing and monitoring HD live video images.

    Special features include:
    • Turn your mobile device into a wireless IP camera allowing for Video broadcasting, transmitting the live camera signal from the iOS 5 device to a web browser which can be viewed by anybody anywhere with an optional login and password.
    • Access to a special Administrator website with controls for your Video Suite video stream. Options include selecting the front or back camera, controlling the video quality, and On/Off controls for Recording, Flash, and Time-Lapse mode.
    • Full HD video camera, with additional Time-Lapse recording mode, lets you record the images viewed through your iOS 5 device’s lens as you want them.
    • Three HD modes give you control over the quality and size of your recorded video file: from 1080P on a iPhone 4s, to 720P on an iPhone 4/iPad 2/iPod touch 4th gen, to 480P on an iPhone 3GS/iPad.

    Video enthusiasts want more than just capturing raw footage with their cameras – they want to be able to edit and manipulate the images. Video Suite’s real-time processing of video lets you manually change a wide number of parameters of the signal to improve video quality or create enhanced effects!
    • Digital zoom (1-6x)
    • Editing controls, such as brightness, contrast, hue, tint, saturation and color temperature.
    • Each individual image control can be mixed with others to produce literally hundreds of special effects!
    • Save your own effects preference in user presets to reuse over and over again.

    iVigilo Video Suite requires a camera equipped iOS device with iOS 5.x. Back
  • Does iVigilo Dashboard work on 3G networks ?
    Yes. Unlike most other camera solutions, iVigilo supports WiFi as well as 3G networks. Some functions like live camera viewing or the viewing of recorded events can use a lot of data. Please note this while roaming on 3G. Back
  • Where can we get support for technical questions ?
    You can use our forums in My iVigilo or at our Facebook fanpage site. These are monitored by our support staff and most of your questions will be resolved swiftly.

    Alternatively you can send an Email to support@ivigilo.com.

    When you contact us by EMail please provide us with as much as possible information regarding your setup and the problem.

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  • iVigilo Dashboard
  • How do I know that my system is working properly ?
    When you start iVigilo Dashboard you immediately come into the Glimpse view. This is the view with the fingerprint.

    One of the Glimpse views is the network status view. This looks like the view below:

    Network status

    The Network status screen is divided in four parts:

    1) iVigilo Dashboard
    - "Network OK" means Dashboard has a correct IP address and is connected to the iVigilo Rendezvous server; In this case the status bar is green;
    - "Local network IP" is the IP address which the Dashboard device has received from the local router or mobile operator;
    - "Global network IP" is the IP address with which the Dashboard can be reached from the Internet;
    - "Mac address" is the mac-address of the Dashboard device;

    2) iVigilo Alert Centre
    - "Alert Centre: connected" in combination with green status bar means the Alert Centre is correctly connected to the iVigilo Rendezvous server;
    - "Data: connected" in combination with green status bar means the Alert Centre data sockets are correctly connected to the iVigilo Rendezvous server;
    -"Local network IP" is the IP address from the local network;
    - "Global network IP" is the external IP address with which the Alert Centre can be reached from the Internet;

    3) iVigilo Rendezvous server
    - "Status OK" in combination with a green status bar means that the iVigilo Rendezvous server is up and running normally;

    4) Refresh button
    Sometimes it is necessary to use the refresh buttons to reestablish a link for the different devices and services. Just push and hold the buttons until the IPs are refreshed.
    Teh Back
  • How do I install iVigilo Dashboard?
    iVigilo consists of iVigilo Dashboard running on your mobile device and iVigilo Alert Centre installed and running on your desktop or laptop computer.

    Dashboard can be downloaded and installed from the Apple AppStore directly on your iPhone, ipod Touch or iPad. Once installed just click on the icon. If it is the first time you use any of the iVigilo products you will need to create an account on our Rendezvous server. Just follow the instructions on screen. Once you have done this, the mobile device is ready to be used. If you already have an iVigilo account, just register your device and you are good to go.

    The iVigilo Alert Centre can be downloaded for free here from this website. Just download it, double click and follow the instructions on screen. If it is the first time you use any of the iVigilo products you will need to create an account on our Rendezvous server. Just follow the instructions on screen. Once you have done this the mobile device is ready to be used. If you already have an iVigilo account, just register your device and you are good to go.

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  • What is portforwarding and do I need to do this ?
    In case you want to communicate between your Dashboard and your Alert Centre OUTSIDE of your own home of office network, you will need to do port forwarding.

    Port forwarding is the process that your router or firewall uses to sort the right kind of network data to the right port. Computers and routers use ports as a way to organize network data. Different types of data, such as web sites, file downloads, and online games, are each assigned a port number. By using port forwarding, the router or firewall sends the correct data to the correct place.

    A firewall protects your computer by blocking unauthorized information. If a firewall blocked all the incoming and outgoing data, the computer would be unable to access the Internet. When you want some data to go through your firewall, and you want it sent to a specific location, you can set up port forwarding. Port forwarding gives the firewall instructions about which types of data are allowed and how they should be directed.
    File transfer protocol (FTP), often used for downloading and uploading files, typically uses port 21. Online games may use a number of different port numbers, but often choose numbers in the thousands.

    Information on the Internet is associated with a port. Web pages, for example, are typically assigned port 80.
    If you have multiple computers on your network, chances are that they do not all need all the data that comes into the network. Port forwarding allows you to send the relevant data to the computer that will use it. If you have a web server hosting your website, and a second computer hosting an online game, port forwarding will make sure that each computer receives the data it needs, without being bogged down with data intended for the other computer.

    This means practically that you will need to tell your router that the computer running the Alert Centre app, can be reached by the Dashboard. Or that a certain network camera you install on your own network can be reached from the Internet.

    iVigilo has developed a sophisticated way to handle this port forwarding automatically for you. This works for most of the routers on the market. However some routers dont support this or have blocked auto configuration options. In this case you need to set the ports yourself.

    iVigilo needs to have two portnumbers assigned in order to work properly. These are portnumber 55330 and portnumber 55340.

    The website www.portforward.com is the largest resource on the Internet on the topic. For many routers you find there guidance on how to setup your specific router.
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  • Why do I have the error "Network: alerter cannot connect" and an orange Glimpse ?
    The iVigilo Dashboard and the Alert Centre can only communicate with each other through an exchange of IP addresses with our Rendezvous server in the cloud. This Rendezvous feature will take care that from any place in the world you will be able to have communication between your Dashboard and your Alert Centre. In order to establish this vital iVigilo communications link it is necessary that two ports in your router are assigned to the iVigilo Alert Centre computer: TCP port 55330 and port 55340.

    In most cases iVigilo Alert Centre will auto configure the necessary port settings in the router and establish a secure direct link between Dashboard and Alert Centre without the need of any user intervention. In some cases this auto portforwarding function doesn't work and you need to do the port settings manually.

    You can find instructions on port forwarding normally in the documentation which comes with your router. Alternatively we can suggest to go to www.portforward.com, which is a large knowledge resource on the subject of portforwarding.
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  • Which platforms does iVigilo Dashboard support ?
    iVigilo Dashboard runs on Apple iOS supporting iPhone, ipod Touch and iPad. The iPad is supported in native HD mode.
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  • Can I use iVigilo Dashboard without Alert Centre ?
    No. iVigilo Dashboard is used to work in cooperation with the Alert Centre. The Alert Centre is responsible for camera management, contains a one channel DVR which can be remotely controlled by the Dashboard and is the main hub for managing alerts. Back
  • What are the main functions of the Dashboard ?

    iVigilo Dashboard has the following main functions which can be accessed from the main screens on your iOS device: Glimpse, Camera, Alert, Alerter and Setup.


    Glimpse:

    Glimpse - Main green

    The Glimpse main screen and its subscreens for Network status, Dashboard system, Alert Centre system and Version provide you valuable data to assess the status of the various components of iVigilo.

    Camera:

    IMG_0206

    In the Camera view you control the actual selected camera stream. From here you can:
    - SELECT the active camera by flipping the screen to the left or the right;
    - MANUAL start recording the active camera signal by pushing the M-button;
    - Start a TIMELAPSE recording of the active camera signal by pushing the Clock-button;
    - Start recording on MOTION of the active camera signal by pushing the Runner button;
    - Turn all recordings OFF for the active camera by pushing the Off-button;

    Motion recording sensitivity and Timelapse frequency can be set in the Alerter - Remote device screen.

    Alert :

    IMG_0230


    The Alert view shows a chronological overview of all Alerts which have been send to the Dashboard device. Each Alert generates a separate line item.
    There are different types of alerts:
    - Each video which is generated creates an Alert, visualized by a snapshot of the video alert;
    - A Tech Alrt is generated in case some technical condition is met on the Dashboard or Alert Centre. E.g. low memory or battery.

    By clicking on the line item for the Video Alert, an Alert Detail view opens up:

    Alert detail


    In this Alert Detail view you see a larger snapshot of the video scene. And you can choose three different functions from this menu:

    - You can publish this Alert to Twitter by pushing the "Peoples"-button. This will send a tweet of the Alert with the snapshot picture to the Twitter account you installed on the Alert Centre;
    - You can archive an Alert so that it never gets lost by pushing the "Archive box"-button; Archived items are visible since they show the Archive box in the detail view;
    - You can playback the recorded video clip by pushing the "Play"-button; This will open up the iVigilo videoplayer;

    Alerter:

    iVigilo Alerter


    The Alerter view allows you to setup the different parameters and functions for alerts. Three categories of Alerters can be chosen:
    - Alerters present on your mobile device. This the device running iVigilo Dashboard;
    - Alerters present on your remote device. This is the computer running iVigilo Alert Centre;
    - Camera lists. These lists contain the descriptions of your cameras which you have registered; Camera lists are defined on the Alert Centre. But the actual list can be chosen from the Dashboard device.


    Setup:


    Setup

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  • iVigilo Alert Centre
  • Error : The bars for the Alert Centre network status are blinking red and yellow.
    The iVigilo Dashboard and the Alert Centre can only communicate with each other through an exchange of IP addresses with our Rendezvous server in the cloud. This Rendezvous feature will take care that from any place in the world you will be able to have communication between your Dashboard and your Alert Centre. In order to establish this vital iVigilo communications link it is necessary that two ports in your router are assigned to the iVigilo Alert Centre computer: TCP port 55330 and port 55340.

    In most cases iVigilo Alert Centre will auto configure the necessary port settings in the router and establish a secure direct link between Dashboard and Alert Centre without the need of any user intervention. In some cases this auto port forwarding function doesn't work and you need to do the port settings manually.

    You can normally find instructions on port forwarding in the documentation which comes with your router. Alternatively we can suggest to go to www.portforward.com, which is large knowledge resource on the subject of port forwarding.
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  • Which platforms does iVigilo Alert Centre support ?
    iVigilo Alert Centre currently supports Mac OS X 10.6+.

    A Windows version is under development. Back
  • Can I use iVigilo Alert Centre without Dashboard ?

    No. The function of the iVigilo Alert Centre can only be used from the Dashboard. Without the Dashboard license the Alert Centre has little or no use. Back
  • Can the Alert Centre support more than one channel recording ?
    No. The Alert Centre has been developed to support the control (recording, motion detection etc) of only one camera signal at the same time. If you want to control more than one camera at the same time you can upgrade to our Alert Centre Pro which will be available soon from us. Back
  • Camera support in iVigilo Alert Centre
  • Which cameras are supported by iVigilo ?
    iVigilo supports all built-in Mac OS cameras (iSight and other cameras which are recognized by the OS). Furthermore most of the MJPEG cameras in the market are supported natively. Models of the following brands in particular are supported directly:



    Before you can use a network camera with iVigilo, you need to make sure that your camera can be accessed from the internet or from the network in your home. This will require opening a port in your router to your camera. Once this is done your camera can be immediately added to iVigilo by just specifying its IP address and optional user-id and password. Please consult your cameras and routers documentation how to do this. Back
  • How can I add a camera to iVigilo ?
    Camera's are added to use in iVigilo from the Camera setup function in the Alert Centre. This opens the Camera setup window:

    Screen shot 2011-05-28 at 12.53.01

    Screen shot 2011-05-28 at 12.56.55


    Click on the + button to add a new camera line to the main window. Here you can put it in the data of your own camera or any MJPEG network camera which is freely accesible. You need to provide your own logical name, the URL address for the camera, the width and the height of the camera feed signal and if necessary a userid and a password.

    Note that in case you want to access your own camera from OUTSIDE your own home or office network, than you first need to configure it in your router so that it can be accessed. You need to consult your router and camera documentation on how to do this.

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  • Can I save my cameras to use later ?
    Yes. iVigilo works with so called camera scripts. A camera script is a logical collection of different cameras which you might want to use in iVigilo. So think of a camera script All, Zoos, Home, Capitals of the World. Any logical collection you want can be defined. A camera script can even be imported and exported.

    Screen shot 2011-05-28 at 13.06.44

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  • Can I share a camera script with other users ?
    Yes. iVigilo's camera scripts can be exported and then be shared with other iVigilo users by for instance mail or even by sharing a joint camera script folder in the cloud.

    To import a camera script use the import button on the Camera setup screen. To export a camera script use the Export button on the Camera setup screen.

    Screen shot 2011-05-28 at 13.45.30 Back
  • Why do some cameras dont show the geographic location correctly ?
    iVigilo uses so called geo-ip routines to determine based on the IP-address of a camera whats its country, city, longitude and latitude is. This data is gathered in large databases which are being maintained by data provided by ISP's all over the world. Some ISP's provide no, imcomplete or even incorrect data regarding the location of an IP address. Since these databases are updated constantly, IP geodata will get better and better over time. Back
  • iVigilo Smartcam
  • Can iVigilo Smartcam be used with the iVigilo Alert Centre ?
    iVigilo Smartcam will work seamlessly with the Alert Centre as an advanced IP camera. Just type in the IP address of the Smartcam in the camera management screen and your Smartcam signal can be processed by the Alert Centre.
    Off course then the video signal can be recorded, monitored. And you can receive alerts in case motion is detected. Back
  • I cannot connect to the videostream
    The connection to the video stream is done through the browser. For access on the local network use the top line IP address. For access from outside (Internet) use the bottom-line address.
    You need to also add the port number which is in the IP address lines. Otherwise you cannot access the stream ! Back
  • Why is sometimes the videosignal jerky ?
    The framerate of the video stream is dependent on different factors:
    - On which device are your running iVigilo Smartcam: an iPad 2 is the fastest, followed by iPhone 4, iPodtouch and lastly the slowest device is the iPhone 3GS;
    - Quality of service and speed of the WiFi network;
    - Video quality selected on the iVigilo Smartcam: a high quality video stream will be slower than a low quality video stream; Back
  • What do the two IP address in the Camera preview screen mean ?
    These are the IP addresses through which you can reach the live camera stream from another browser.

    The first address is your local area network address. The second address line either shows the external address and port number through which the signal can be viewed. This will show up in case iVigilo Smartcam has been able to automatically configure your router.
    Otherwise it will display an explanatory line and you will need to do the port mapping to the device local network address manually in the router. Back
  • User guides
  • User guides for the iVigilo Apps ?

    The following user guides are available. Check back regularly for other language versions.

    iVigilo Smartcam Pro: English Deutsch Français Nederlands Italiano Español 汉字

    iVigilo Video Suite: English Deutsch Français Nederlands Italiano Español 汉字
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